沃尔玛联手OpenAI,ChatGPT内可直接购物

沃尔玛联手OpenAI,ChatGPT内可直接购物

2025-10-17Technology
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马老师
Good morning 韩纪飞, 我是马老师, and this is Goose Pod for you. 今天是10月18日,星期六,早上6点。我们今天聊一个很有意思的话题。
小撒
我是小撒。没错,今天我们要聊的是,零售巨头沃尔玛和人工智能界的“武林盟主”OpenAI要联手了,以后可以直接在ChatGPT里面购物!
马老师
Let's get started. 这件事,我认为,标志着一个 a new paradigm 的开始。沃尔玛的CEO,Doug McMillon,他说了一句很关键的话:“多年来,电商购物就是搜索框加一长串的商品列表。这种情况,即将改变。” 你懂的,这是要变天了。
小撒
“变天”这个词我喜欢!意思就是,以后我们买东西,可能不再是自己吭哧吭哧地搜“红色连衣裙,棉质,M号”,而是跟一个聪明的管家聊天。你跟他说“下周要去海边玩,帮我准备点东西”,它就刷刷刷给你列个清单,还能直接下单。
马老师
Exactly!这个管家,就是ChatGPT。沃尔玛这次合作,用的就是OpenAI一个叫做“Instant Checkout”即时结账的功能。这可不是小打小闹。你看,这背后是Sam Altman更大的布局,他最近又是搞芯片又是搞数据中心,投资都超过5000亿美元了!
小撒
五千亿!美元!我的天,马老师,这哪是做生意,这是要“一统江湖”啊!他这是想把整个互联网都装进ChatGPT这个瓶子里,购物、订票、听音乐、看房,全在一个地方解决。沃尔玛这算是抢先占了个好位置。
马老师
这就是“借力打力”。沃尔玛借助OpenAI的“势”,跳出传统零售的“形”,进入了“代理商务”,也就是Agentic Commerce的全新赛道。这不仅仅是技术合作,这是一种商业哲学的进化,是从“人找货”到“货找人”的终极体现。
小撒
“代理商务”,听起来就很高深!说白了,就是AI当我的私人采购助理。这么看,沃尔玛的野心不小,它不想只做个卖东西的超市,它想成为我们生活方式的一部分,一个看不见但又无处不在的“生活管家”。
马老师
没错。要理解沃尔玛这一步,我们得看看历史。电商发展这么多年,核心体验其实没变,就是“搜索”。但现在,AI技术,尤其是生成式AI,已经到了一个临界点。它不光能听懂“人话”,还能理解你的上下文,你的潜在需求。
小撒
对,这就好像以前我们用地图,得自己输入起点终点,一步步看路线。现在是直接跟语音助手说“带我回家”,车就自己开过去了。沃尔玛其实自己也在做AI,他们有个叫“Sparky”的购物助手,但跟OpenAI合作,等于直接坐上了火箭。
马老师
这背后有一个关键的驱动力,就是消费者习惯的改变。特别是年轻人,Coresight Research有个调查说,64%的在线消费者愿意或者已经在使用生成式AI来购物。这些“AI原住民”,他们解决问题的思路就是先问AI,你懂的。
小撒
我完全理解!这就像我们这代人,有问题先“百度一下”或者“谷歌一下”,现在的年轻人可能就是先“ChatGPT一下”。他们不把AI当工具,而是当成一个无所不知的朋友。将近三成的消费者说,有AI聊天的网站,他们更愿意去逛。
马老师
所以,沃尔玛的动作,是顺势而为。而且你看,这个趋势不是孤立的。谷歌也在搞一个叫“代理支付协议”的东西,联合了万事达、美国运通这些巨头。大家都在布局,想让AI帮你花钱这件事,变得更丝滑,更安全。这是一个全新的战场。
小撒
整个行业都在闻风而动啊。Shopify和Etsy这些平台,其实已经先一步用上了OpenAI的即时结账功能。所以沃尔玛的加入,更像是一个标志性事件,告诉所有人:AI购物的时代,真的来了。连最大、最传统的零售商都上船了,其他人还能在岸上看着吗?
马老师
是的。从虚拟试衣,到无人结算,再到现在的对话式购物,AI在零售业的渗透是层层递进的。沃尔玛的CEO说,未来的购物体验将是“多媒体的、个性化的、有上下文的”。这是一个从被动响应到主动预测的转变。
小撒
主动预测?这有点厉害了。就是说,以后可能不是我告诉AI我要买什么,而是AI根据我的日程表、天气预报、甚至我的健康数据,提前告诉我:“小撒,下周要降温了,你的羊毛衫该拿出来了。哦对了,家里的牛奶也快喝完了,需要帮你下单吗?”
马老师
Exactly!这就是终极的个性化服务。但这也带来了新的“矛盾”,或者说,新的思考。最直接的一个问题就是:AI这么能干,还需要人做什么?沃尔玛CEO自己也承认,“AI会改变几乎每一个工作岗位”。有些岗位会消失,有些会诞生。
小撒
这是大家最关心的。每次技术一有大突破,“失业焦虑”就跟着来了。不过我看到一个很有意思的观点,说对打工人来说,最大的风险不是AI会抢你的工作,而是你拒绝使用AI。这就好像,别人都用计算器了,你还非得用算盘,那能比得过吗?
马老师
这个比喻很恰当。AI现在更像一个强大的“辅助”,它能把那些重复性的、繁琐的工作,比如数据录入、报告生成给做了,把人的精力解放出来,去做更有创造性的事情。关键在于,我们是把AI当成对手,还是伙伴。这是一个心态问题。
小撒
对企业管理者来说,挑战也来了。你是选择用AI来裁员、降本增效,还是用AI来赋能员工,让他们创造更大的价值?这可不只是个商业决策,背后是企业的价值观。沃尔玛这么大的体量,它的选择会很有示范效应。
马老师
另一个层面的冲突,在于用户隐私。我们和AI聊得越多,它就越了解我们。这些数据被用来改进模型,提供更精准的推荐。但这个“度”在哪里?如何平衡便利性和个人信息的安全,这是所有平台都需要回答的问题。
小撒
没错,就像我们每天收到无数的促销邮件一样,以后可能就是AI天天在你耳边“温柔”地推荐。我们得学会怎么跟这个越来越聪明的“管家”相处,既要享受它的便利,又要保持自己的判断力,别被它“算计”了还帮着数钱呢!
马老师
我们再来看这件事的深远影响。首先,它冲击的是传统的搜索引擎。过去,我们想买东西,先去谷歌搜一下。现在,购物的起点可能就变成了ChatGPT。这就是所谓的“渠道的解构与重塑”,流量的入口正在转移。
小撒
这个影响太大了!等于是把谷歌这类靠搜索广告赚钱的公司的“护城河”给挖了一块。以后品牌方做营销,可能不只是要优化关键词,还得研究怎么跟AI“搞好关系”,让它在推荐的时候,能多提一句自己的产品。
马老师
对消费者而言,最大的改变是体验的提升。购物变得更省时、更懂你。ChatGPT能分析你的购买历史、浏览行为,甚至评论的情绪,然后给你量身定做的推荐。这是一种从“大海捞针”到“心有灵犀”的转变,你懂的。
小撒
“心有灵犀”!我都能想象到,以后给老婆买生日礼物,再也不用愁了。直接问ChatGPT:“我老婆,天秤座,喜欢小动物,最近好像在追一部法剧,预算两千,推荐个礼物。”然后它啪一下,给你三个绝佳选项,还能附上购买链接。这简直是“直男救星”啊!
马老师
哈哈,是的。而且,这种影响是全球性的。ChatGPT可以提供7x24小时的多语言客服,处理订单查询、退货申请。这对于像沃尔玛这样的跨国公司来说,极大地提升了运营效率和客户满意度。可以说,AI正在重塑整个电商的客户服务体系。
马老师
展望未来,沃尔玛的目标是在五年内,让线上销售的收入占到总收入的50%。这是一个非常激进的目标。要实现它,必须依靠AI。他们正在全面拥抱所谓的“生成式和代理式工具”,要把AI融入到公司每一个工作流中。
小撒
也就是说,这不仅仅是给消费者一个聊天机器人的入口,而是整个公司的运营逻辑都要“AI化”。从预测哪个商品会火,到智能管理库存,再到规划最优的配送路线,全都要靠AI来驱动。这是一个庞大的系统工程。
马老师
是的。有分析师预测,仅生成式AI一项,每年就能为零售业带来数千亿美元的价值,甚至能将行业的利润率提升一到两个百分点。这是一个巨大的蛋糕。沃尔玛和OpenAI的合作,只是切下这块蛋糕的第一刀。未来,我们会看到更多这样跨界的“强强联合”。
小撒
没错,沃尔玛和OpenAI的这次合作,就像打开了一个“潘多拉魔盒”,里面充满了机遇和挑战。总而言之,我们正在进入一个由AI定义的全新购物时代。
马老师
That's the end of today's discussion. Thank you for listening to Goose Pod. See you tomorrow.

## Walmart Partners with OpenAI for Direct Purchases via ChatGPT **News Title:** Walmart teams up with OpenAI to allow purchases directly in ChatGPT **Report Provider:** CNBC (Authors: Melissa Repko, Ashley Capoot) **Publication Date:** October 14, 2025 ### Key Information and Interpretation: Walmart has announced a strategic partnership with OpenAI, the creator of the AI chatbot ChatGPT. This collaboration aims to revolutionize the e-commerce shopping experience by enabling shoppers to make purchases directly through ChatGPT. **Core Findings and Conclusions:** * **Shift in Consumer Discovery:** Walmart recognizes a significant shift in how consumers discover and purchase items. Beyond traditional search bars and social media recommendations, shoppers are increasingly turning to AI chatbots like ChatGPT for gift ideas and deal hunting. * **Revolutionizing E-commerce:** Walmart CEO Doug McMillon stated that the traditional e-commerce model of a "search bar and a long list of item responses" is "about to change." The new AI-powered feature is envisioned to be "multi-media, personalized and contextual," promising a more "enjoyable and convenient future." * **OpenAI's Instant Checkout:** This partnership leverages OpenAI's new "Instant Checkout" feature, initially announced in late September. This feature will allow users to buy items directly within the ChatGPT interface. * **Phased Rollout:** While the exact launch date for Walmart purchases on ChatGPT was not disclosed, OpenAI's initial announcement of Instant Checkout mentioned support for single-item purchases from Etsy sellers. It also indicated that over one million Shopify merchants, including prominent brands like Skims and Glossier, would be integrated "soon." * **New Revenue Stream for OpenAI:** The Instant Checkout feature represents a new moneymaker for OpenAI. While financial terms of the Walmart deal were not revealed, OpenAI has previously stated it will charge companies a fee for transactions completed through ChatGPT. * **Walmart's Existing AI Efforts:** This collaboration complements Walmart's existing AI initiatives, such as its AI-powered shopping assistant on its app called "Sparky." **Significant Trends and Changes:** * **AI Integration in Retail:** The partnership signifies a major step towards integrating advanced AI directly into the retail purchasing funnel, moving beyond mere product discovery. * **Personalized and Contextual Shopping:** The emphasis on "multi-media, personalized and contextual" experiences suggests a move away from generic product listings towards highly tailored shopping journeys facilitated by AI. * **Evolution of E-commerce Interfaces:** The traditional search-and-list model is being challenged by more conversational and interactive AI interfaces. **Notable Risks or Concerns:** * **User Adoption:** The success of this initiative will depend on how readily consumers adopt purchasing directly through a chatbot interface. * **Data Privacy and Security:** As with any AI-driven transaction system, concerns around data privacy and the security of financial information will be paramount. * **Implementation Challenges:** Integrating a seamless and reliable checkout process across a vast retail inventory and an external AI platform could present technical challenges. **Material Financial Data:** * **Financial Terms Undisclosed:** Walmart did not disclose any financial terms of its deal with OpenAI. * **OpenAI's Fee Structure:** OpenAI will charge companies a fee for transactions completed through ChatGPT. **Key Dates:** * **October 14, 2025:** Walmart announced the deal with OpenAI. * **Late September 2025:** OpenAI first announced the Instant Checkout feature.

Walmart teams up with OpenAI to allow purchases directly in ChatGPT

Read original at CNBC

Serene Lee | SOPA Images | Lightrocket | Getty ImagesWalmart said Tuesday it has struck a deal with OpenAI to allow shoppers to make faster purchases directly through artificial intelligence chatbot ChatGPT.With the move, the retail giant and largest U.S. grocer is trying to keep up with changes in how consumers discover items to buy.

Along with purchasing items they see on social media or products recommended by retailers, shoppers are increasingly going to ChatGPT or similar AI chatbots for gift ideas or help finding the best deals."For many years now, eCommerce shopping experiences have consisted of a search bar and a long list of item responses," Walmart CEO Doug McMillon said in a news release.

"That is about to change."He said the AI feature will be "multi-media, personalized and contextual," adding that Walmart is "running towards that more enjoyable and convenient future."The company did not say when shoppers would be able to start buying Walmart items on ChatGPT.In late September, OpenAI first announced the Instant Checkout feature that will soon allow shoppers to buy items through Walmart, and said it would initially support single-item purchases from Etsy sellers.

OpenAI said at the time that more than one million Shopify merchants, including Skims and Glossier, would be coming soon.The Instant Checkout feature is a new moneymaker for OpenAI. Walmart did not disclose any financial terms of the deal, but OpenAI has previously said it will charge companies a fee for transactions completed through ChatGPT.

Along with the OpenAI deal, Walmart has an AI-powered shopping assistant on its app called Sparky.— CNBC's Ashley Capoot contributed to this report.

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